Shipping Policy

Thank you for shopping at makra.top. We are committed to delivering your products in a timely and efficient manner. Please review our shipping policy below.

Order Processing

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing time is separate from shipping time. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods & Delivery Times

We offer various shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Factors such as weather conditions, carrier delays, and customs procedures (for international orders) may impact actual delivery times.

Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.

International Shipping (European Union)

  • Standard International Shipping: Estimated delivery within 7-21 business days.

Please note: Delivery times for international orders can vary significantly due to customs processing in the destination country.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We are pleased to offer:

  • Free Standard Shipping on all domestic (US) orders over $50 USD.

For orders under $50 USD or for expedited/international shipping, the following rates typically apply:

  • Standard US Shipping: $5.99
  • Expedited US Shipping: $15.99
  • Standard International (EU) Shipping: $19.99 (or calculated at checkout based on weight and destination)

Any applicable shipping fees will be clearly displayed before you complete your purchase.

International Shipping

We proudly ship to customers within the United States and the European Union.

Customs, Duties, and Taxes: Please be aware that for international shipments, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bao ho (makra.top) is not responsible for these charges if they are applied and are your responsibility as the customer. We recommend checking with your local customs office for potential charges before placing your order.

Tracking Your Order

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

Lost or Damaged Packages

If you have not received your order within 7 business days for domestic shipments (or 25 business days for international shipments) after receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

If you receive a damaged package, please take photos of the damage and contact us immediately. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Last Updated

This Shipping Policy was last updated on October 26, 2023.